Patient rights

How do we keep your health information confidential?

Storing information

Your personal health information is kept in records written on paper, held on computer or both. We make sure that all of our records are stored securely at all times. The Bajcsy-Zsilinszky Hospital has a duty to maintain full and accurate records of the care we provide.

Confidentiality

We have a legal duty to keep information about you confidential, secure and accurate. We will share this information inside the NHS (National Healthcare System) or with outside organisations, such as your insurer, only if it is necessary for your treatment and care.
Anyone who receives information about you from us is also under a legal duty to keep it confidential.

See below for more about when and why we share information about you.
We will not give information about you to organisations such as benefits agencies, employers or the media without your permission.

We will make sure, through contract terms and staff training, that everyone who works in or on our behalf understands their duty of confidentiality, what it means in practice and how it applies to all parts of their work

We are committed to data protection and take great care to ensure that your data is looked after properly. Only staff who are involved in your care will be able to look at your record.
If we find that someone has deliberately accessed records about you without permission or good reason, we will take action that may include disciplinary action

How do we use your health information?

The people caring for you use your information to:

– Provide treatment
– Check the quality of your care
– Help you make good decisions about your health
– Investigate complaints
They will share relevant information with other staff involved in your care or those checking its quality (unless you have asked that we limit how we share your record). This makes caring for you safer, easier and faster.
We may need to share information about you with other people involved in your care, such as your GP, dentist, health visitor or community nurse.
We will not share health information that identifies you (particularly with other government agencies) for any reason other than providing your care, unless:

– You have agreed
– The information is necessary for your care and treatment
– We are required to do so by law.

Sharing information with family and friends

It is important that we know with which family members or friends we may share information about you. When you first attend the hospital and register, we will ask you the name and contact details of your next of kin. This person does not need to be related to you but should be able to reflect your wishes at all times, even if you are unable to do so yourself

Giving permission to share your information

You have a right to limit the health information about you we can use or share. If you want to do this, tell a member of staff providing your care. Please note that limiting the information we can share may make it more difficult for us to provide you with the best possible care.
Usually we will not share your personal health information with people such as a relative, carer or friend without your permission.

However, there are exceptions: sometimes, the law requires us to share your personal health information without your permission – for example, to investigate a serious crime or to protect a child.

Your right to know and see your health information

You have the right to know how your personal health information is used. You also have the right to see your health records, although if you wish get a copy this is subject to a fee. There is a …………….HUF administration charge for providing copies of your clinical notes and a fee of ………. per sheet for any copies made, up to a maximum cost of ……………. .
If you would like to view or receive copies of your clinical
records you need to complete a Subject Access Request
under the Data Protection Act.

We will arrange to provide you with a copy of your information within 21 days of receiving your request and all the information needed to process it.
You have the right to ask for your information to be changed or blocked.
If the information we are holding about you is incorrect, or causing you distress or harm then you can apply to have the information amended or deleted. If you ask to change or block any information in your records we may need to contact you to ask for additional identification.

Please note that we cannot give you confidential information about other people, or information that a healthcare professional considers likely to cause serious harm to the physical or mental health of you or someone else.



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